1. Introduction
The Trans Luxury Hotel Bandung is committed to
protecting the privacy and personal data of all guests, visitors, and users of our website.
This Privacy Policy explains how we collect, use, store, and protect your personal information
in accordance with applicable Indonesian law.
2. Information We Collect
We may collect the following categories of personal data:
- Identity Data - name, date of birth, nationality, identity document number.
- Contact Data - email address, phone number, postal address.
- Reservation & Transaction Data - booking details, room preferences, stay history, payment information.
- Technical Data - IP address, browser type and version, time-zone setting, operating system, device identifiers.
- Usage Data - information about how you use our website and services.
- Marketing Data - preferences in receiving marketing communications from us and our partners.
- Cookie Data - data collected via cookies and similar tracking technologies.
3. How We Use Your Information
We use your personal data for the following purposes:
- To process and manage your reservations and requests.
- To provide and improve our hotel services and guest experience.
- To communicate with you about your bookings, promotions, and special offers (with your consent).
- To comply with legal and regulatory obligations.
- To detect, prevent, and address technical issues, fraud, and security incidents.
- To analyse website usage and improve our online services.
4. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
(a) your explicit consent; (b) performance of a contract to which you are a party;
(c) compliance with a legal obligation; or (d) our legitimate interests, provided such
interests do not override your fundamental rights and freedoms.
5. Data Sharing & Disclosure
We do not sell your personal data. We may share it with trusted third parties only where
necessary, including service providers, group entities, and legal authorities where required.
6. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to distinguish you from other users,
remember your preferences, and improve your experience.
7. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes for which
it was collected, including legal, accounting, or reporting requirements.
8. Your Rights
Subject to applicable law, you may request access, correction, restriction, or deletion of your data.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data
against accidental loss, unauthorised access, disclosure, alteration, or destruction.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data
practices, please contact us:
The Trans Luxury Hotel Bandung
Jl. Gatot Subroto No. 289, Bandung 40274, West Java, Indonesia
Email: [email protected]
WhatsApp: +62 811 811 8391
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this
page with a revised Last Updated date.
